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Customer Care Associate - Brazilian Portuguese & English Language


Location: United Kingdom, Poole
Contract: 12 month fixed term contract. 37.5 hours per week, Monday to Sunday
Shifts available:
Day Rotation: 10:00 to 22:00 - £17,000 + £1500 annual KPI opportunity
Fixed Late Shift: 17:30 to 02:00 - £17,000 + 10% uplift + £1500 annual KPI opportunity
Night Shift: 21:30 to 06:30 - £17,000 + 20% uplift + £1500 annual KPI opportunity

We have an immediate opportunity for you to join our incredible team, working with one of the world’s largest and most innovative technology brands.

If you have experience in Customer Service, Retail, Hospitality, Technology or IT, and speak Brazilian Portuguese and English language, we want you to be part of a Customer Care Operation that supports millions of customers worldwide.

As a customer support representative, you’ll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.

Full training is provided, so all we want is your amazing customer service skills to help us provide incredible experiences across our 4 media channels – phone, email, chat and social media.

With 500+ employees from over 20 countries, we have one of the most international workforces on the UK’s south coast and are proud to work, develop and engage with people from all walks of life.

If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole.

How we make Conduent an amazing place to work
•Open plan offices
•Fun and friendly environment
•Supportive, opportunity driven company-culture
•Break-out spaces and games room
•Social events and parties
•Regular office games and events
•Out-of-office groups, clubs and activities
•Incentives and spot prizes including red-letter days and international trips
•Language sharing opportunities
•Career development – 95% of senior roles are recruited internally

What we provide you with
•12 months fixed term contract leading to permanent contract (Flexible employment terms available)
•Full-time employment, guaranteed 37.5 hours per week
•Performance based bonus
•28 days paid holiday per annum inclusive of bank holidays.
•Annual holiday increasing with years of service
•Relocation support
•Workplace Pension-Automatic Enrolment
•Life Insurance scheme
•Employee Assistance Phone line
•Discounted Corporate Gym membership
•Free eye test
•Childcare vouchers
•Employee discounts
•Opportunities for career progression within 12 months
•Access to comprehensive learning, training and development

What you’ll be doing
This role is for customer support only so we’ll never ask you to cold call and there’s no selling either.
Instead, you will:
•Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware
•Be truly awesome with customers and help us deliver outstanding customer satisfaction
•Become a knowledge expert by using internal systems and training to stay up to date with the latest information
•Identify and report emerging trends and customer issues to senior staff
•Bring an awesome can-do attitude to the workplace!
Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.

The location
•Bournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too!
•A truly Digital Hub, finance and technology companies are locating here because of talented university students and excellent quality of life.
•Just 2 hours from London and accessible via train, coach and plane, Bournemouth & Poole is extremely well connected.
•Our office is based near to Bournemouth University and can be reached via a bus service that runs frequently with the stop right outside the office!
•If you drive, we’ll be able to find you an off-road parking space or you can car-pool with some of our amazing employees!

Please submit your CV in English!

Successful applicants must be entitled to work in the UK in order to commence employment

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Customer Care Associate - Brazilian Portuguese & English Language (Atención al cliente)
50 Vacantes

País de la oferta: Reino Unido
Ubicación en el extranjero: Poole, Dorset, England


Experiencia Laboral No es necesaria
Estudios mínimos Educación Secundaria Obligatoria
Requisitos mínimos .
Idiomas Inglés ( Lectura: Nivel muy avanzado (c2) / Escritura: Nivel muy avanzado (c2) / Conversación: Nivel muy avanzado (c2) )
Portugués ( Lectura: Nivel materno / Escritura: Nivel materno / Conversación: Nivel materno )


Tipo de contrato Contrato de duración determinada
Duración 12 Months
Jornada Laboral Jornada Completa Monday to Sunday
Salario comentarios (comisiones/incentivos) £17,000 + £1500 productivity bonus opportunity per annum

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